If you do have concerns, contact your VPN provider’s customer support team before changing your VPN protocol. You should not worry too much about the security ramifications of changing your VPN protocol. ![]() OpenVPN, in particular, is one of the oldest and most widespread VPN protocols, with a low likelihood of connection issues.Īll commonly available VPN protocols are secure and encrypted. Some examples of protocols are OpenVPN, L2TP/IPSec, or IKeV2/IPSec. Go into your VPN’s settings and try a few different protocols from the list. Unless you have very significant security concerns, you do not need to know the technical details behind these protocols beyond the fact that changing the protocol can sometimes resolve connection issues. VPNs use a point-to-point tunneling protocol to facilitate a secure and anonymous internet connection for you. In your VPN provider’s settings tab, possibly under Advanced Settings, select a new VPN protocol from the dropdown list (Image credit: Surfshark) Step 6: Make sure everything is up to date If you are using a browser-based extension, log off, clear your browser cache, and close the browser. If you are using a desktop or mobile VPN application, disconnect from the VPN server and sign out completely, then sign back in and reconnect. Turning it off and on again is a tried-and-true tech support solution, and it can apply to VPNs. Try any of these solutions, but do not continue browsing without a firewall. If these options do not work, some VPN providers also offer a firewall product that is guaranteed to be compatible with their VPN service. You can also try adding your VPN to the firewall’s whitelist, although this works less often then we would like it to. If you are using a paid firewall, try switching to the free firewall that came with your computer. Do not continue browsing with the firewall off-a VPN will protect your privacy online, but it will not protect your computer from viruses and malware. If that works, then your VPN is likely in conflict with your firewall. If you have tried various servers and are still experiencing VPN connection issues, disable your firewall, then navigate to a website you know and trust while connected to your VPN. Step 4: Disable your firewall-temporarily! In either case, try switching to a different server, perhaps in a less popular location. Essentially, too many people attempt to connect to the same server at once, forcing the VPN to block some of them or slow down their internet connection to cope with demand.Ī particular server could also be down due to technical difficulties. Certain VPNs, especially free ones, suffer from overcrowding. If you’ve determined a specific site is not blocking the VPN, and it’s still not connecting, there could be an issue with the server. If you are having trouble connecting, try choosing a different server from your VPN’s server list (Image credit: Surfshark) If that does not work, you will have to turn off your VPN to access the site or try again with a different VPN provider. You can try switching servers to resolve this issue. Websites that block VPNs typically do so by blocking specific VPN servers. If not, it is probably a wider connection problem. If they load fine, you are probably being blocked by one specific site. The easiest way to test if this is happening to you is to try and browse several random web pages. Step 2: Check if the site/service you are accessing allows VPNsĬertain websites, especially streaming service providers like Netflix, have taken steps to block VPNs from accessing them. If the problem is indeed an internet connection issue, check out our guide on how to troubleshoot your internet connection. Consult the manual that came with your router to see where to locate the internet connection indicator for your model. ![]() It should have an indicator-often a glowing green light-to tell you whether or not it is currently connected to the internet. The best way to check if your internet is down is to look at your router.
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